HEAD OF DIGITAL
We have been using Shipway as a tool for automating our returns and replacements for our online store for over 6 months now. Shipway has helped us in elevating the customer experience by providing the ease of hassle free returns and replacements through a self-serve portal and further reducing the load on our customer service team.
Founder | Creative Director
HEADS UP FOR TAILS
Shipway helped us to monitor and track our returns in the easiest possible way to reduce our return related customer service traffic by 30%. Thanks Shipway for making our return management (refunds and exchange process) simplified and reduced burden of manual request creation to 0.
Shipway is doing good work, their support is quick and really good, we get risky orders tagging, same-day query resolution, easy carrier, and API integrations, even international shipping integration was easy with shipway. It has helped in scaling the business faster.
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Why Shipway is a better choice ?
The all-in-one features, your eCommerce needs to standout. We have blended technology, intelligence and logistics to move forward your D2C E-Commerce efficient & profitable.
Utilize SMS and WhatsApp communication better than the rest.
COD orders won't be challenging anymore. Verify cod orders, convert cod-prepay, flag high risky orders.
Manage orders, shipping, tracking, NDR, RTO in one place.
Win back customers with real time tracking, delivery date prediction & customer feedbacks.
Sky rocket the delivery percentage with automated re-attempt requests.
Make your refunds & exchange an hassle-free and easy-peasy task.
Benefits you get with Shipway SaaS
Upto 18% reduction in RTOs.
Increase Order Processing efficiency.
Reduced customer support cost.
30% increased customer LTV growth.
Benefits you get with Shipway Logistics
24 - 48 hours assured pickup.
Dedicated POC assigned to you.
On - time COD remittances.
Automated reattempt requests.