SUMIT JAIN
HEAD OF DIGITAL
BIRKENSTOCK
We have been using Shipway as a tool for automating our returns and replacements for our online store for over 6 months now. Shipway has helped us in elevating the customer experience by providing the ease of hassle free returns and replacements through a self-serve portal and further reducing the load on our customer service team.
Order Lookup
Return & Exchange
Order Fulfillment
Rashi Narang
Founder | Creative Director
HEADS UP FOR TAILS
Shipway helped us to monitor and track our returns in the easiest possible way to reduce our return related customer service traffic by 30%. Thanks Shipway for making our return management (refunds and exchange process) simplified and reduced burden of manual request creation to 0.
Order Lookup
Return & Exchange
Order Fulfillment
Parth Mashrani
Co-Founder
CAPES INDIA
Shipway is doing good work, their support is quick and really good, we get risky orders tagging, same-day query resolution, easy carrier, and API integrations, even international shipping integration was easy with shipway. It has helped in scaling the business faster.
Order Lookup
Return & Exchange
Order Fulfillment
5,000+ online sellers prefer Shipway
Why Shipway is a better choice ?
The all-in-one features, your eCommerce needs to standout. We have blended technology, intelligence and logistics to move forward your D2C E-Commerce efficient & profitable.
Conversion
Utilize SMS and WhatsApp communication better than the rest.
Fraud prevention
COD orders won't be challenging anymore. Verify cod orders, convert cod-prepay, flag high risky orders.
Super Dashboard
Manage orders, shipping, tracking, NDR, RTO in one place.
Retention
Win back customers with real time tracking, delivery date prediction & customer feedbacks.
Automated NDR
Sky rocket the delivery percentage with automated re-attempt requests.
Easy-returns
Make your refunds & exchange an hassle-free and easy-peasy task.
Benefits you get with Shipway SaaS
-
Up to 18% reduction in RTOs.
-
Increase Order Processing efficiency.
-
Reduced customer support cost.
-
Increased Customer LTV by up to 30%
Benefits you get with Shipway Logistics
-
24 - 48 hours assured pickup.
-
Dedicated POC assigned to you.
-
On - time COD remittances.
-
Automated reattempt requests.